Shipping Policy

Free Shipping

We offer FREE Shipping on all domestic orders over $49 shipped within the continental US. We reserve the right to choose the best method of shipment on all orders that qualify for FREE Shipping.

Shipping Overview

Orders received after 1:00PM Eastern Time on a normal business day may ship the next business day. Orders received on non-business days will ship the next available business day.
LegsTherapy ships orders to the United States and most International destinations. Depending on weight, destination and requested delivery speed, orders may ship via USPS, SmartPost, MailExpress, FedEx or UPS.
Shipping fees are non-refundable except in the event of a LegsTherapy mistake.
Customer is responsible for all shipping and handling charges on all shipments.

Back Orders and Substitutions

Orders will ship complete unless customer requested otherwise.
LegsTherapy will inform customer of backorder upon receipt of the order and will assist with a substitution where available and when necessary.
No substitutions will be made without customer’s prior approval.
When available, ETAs will be provided on backorders. These are estimates and subject to change without notice.
Backorders will ship immediately upon receipt without customer’s approval.

Refused Orders

Refused shipments will be credited to customer account less 20% restocking fee, freight and handling charges.
Shipments returned to sender can be reshipped at the same rate as the first shipment unless change in destination and/or shipping method is requested.

Loss, Damage/Pilferage, Mis-Shipments, Shortages

Claims for lost shipments, mis-shipments, short shipments or damage/pilferage must be reported to LegsTherapy within three (3) business days of delivery date.
Mis-shipments and/or short-shipments will be remedied as quickly as possible and at no additional expense to customer.
In the event of a mis-shipment, if products are shipped prior to receipt of incorrect products, customer will be billed. Credit will be issued upon receipt of returned products from consumer.
Lost or damaged shipments will be reshipped at a 50% product and shipping discount.